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General Information which may be useful before and during your stay...

(updated 25/04/2024)

      Please remember Scilly is an isolated location. We have excellent, but limited medical services and our nearest major hospital is in Truro.

  • In the event that a member of your party falls ill during your stay, please let us know as soon as possible. 

  • If for any reason you are unable to travel home due to illness, and need to stay in your holiday accommodation on Bryher, then you will be liable for the extra accommodation costs if that period takes you beyond the end of your original booking. This will most likely require us to cancel following bookings. Please ensure that you have comprehensive travel insurance to assist with these costs.

  • If you are a guest whose trip is sadly cancelled in this way, we sympathise with your disappointment but trust that you understand the need for us to do so in these exceptional circumstances. We will make a full refund of any payments made for accommodation, but regrettably, we will not be able to refund any other costs such as flights, parking or ferries. 

  • Of course, if you are severely ill, our excellent local NHS services will provide care and support. The most serious cases will be flown out to a mainland hospital.

  • Please ensure you have comprehensive travel insurance in place as soon as you have booked your holiday, even though Scilly is part of the UK.

  • Please see your travel providers websites for their most up to date travel information.

  • All the cottages and chalets water systems have been flushed through and showerheads disinfected to remove the risk of infection from Legionella. The hot water is set to 60 degrees to kill legionella bacteria – please take care while using the hot water, especially with young children.

  • Bryher Shop is open 9.00am - 5.00pm Monday - Saturday (NB closes 1.00pm on Wednesdays). The latest information is available on the shop website, www.bryhershop.co.uk and on their social media pages (Instagram @bryhershop and Facebook @BryherShop).

  • Island Fish offers takeaway twice a week (grilled lobster on Sunday evening and paella on Thursday evening). Their shop is open 7 days a week. www.islandfish.co.uk

  • Olivia’s Kitchen is open 10am - 4.30pm ish every day except Sunday, with lots of new outdoor seating, as well as eat in evening meals on Wednesdays and Mondays. www.facebook.com/OliviasKitchenBryher

  • Fraggle Rock are open with lots of outside eating space. Inside tables are limited, please do book in advance for evenings. www.bryher.co/fraggle-rock

  • Hillside Farm stall is open as usual, plus their new Scilly Chilli stall.

  • The Fudge Stall is open www.veronicafarmfudge.co.uk

  • Hell Bay Hotel is open to both residents and non-residents.

  • The Crab Shack will be open May - September 2024.

  • More information on Bryher’s food outlets will be in your accommodation. Booking in advance, especially for evenings, is essential.

  • The MUGA / Tennis Court will be open. Phone or email Hell Bay to book (01720 422947 / contactus@hellbay.co.uk).

  • Hut 62 will be open for boat hire etc. www.hut62.co.uk

  • Tresco Boats are operating as usual. www.tresco.co.uk/arriving/tresco-boats

  • Please pay the balance for your holiday by BACS (preferred) the week before the start of your holiday.

  • We will meet you when you arrive as usual, with the Landrover to take your bags to the cottage/chalet.

  • One person from each party will be needed to help with the human chain to unload luggage. PLEASE ENSURE LUGGAGE IS CLEARLY LABELLED AND MARKED WITH THE NAME OF YOUR ACCOMMODATION. 

  • I am sorry, but we are generally unable to offer lifts to the accommodation (only one passenger seat available for those with mobility issues). We will transport your luggage to and from the accommodation on arrival and departure.

  • Hand sanitiser will be available in each cottage/chalet, as well as antibacterial hand soap at each sink, including the kitchen. The hand sanitiser will be for use only in the accommodation – please do not remove it. Please bring your own supplies for travelling and for when you are out and about during your stay.

  • Please approach your own GP for routine healthcare issues while on holiday; to reduce the amount of face to face contact within GP practices.

  • All GP practices within England are now able to offer video and telephone consultations for their patients and send prescriptions electronically to a local pharmacy.

  • People who develop a new health problem while on holiday are welcome to register as a temporary patient; please contact St Mary’s Health Centre on 01720 422628 initially.

  • Please also bring extra supplies of any medication you may need, to reduce the need for pharmacy visits. 

  • The cottages/chalets are always cleaned thoroughly before your arrival, including:

  1. Steam cleaning where appropriate

  2. All high touch points (surfaces, cupboard handles, light switches, door handles, sockets, remote controls, banisters etc) disinfected at each changeover

  3. Bathrooms fully disinfected

  4. Keys and external handles disinfected at each changeover

  5. All bedding, towels and cleaning cloths etc are laundered at 60 degrees or above (all done personally by Amy), and tumble dried

  6. Tea, coffee and sugar are now in individual packs and we will leave 2 per person in the cottage/chalet to reduce waste

  7. Chalets: one beach towel per person will be left in each chalet

  8. Chalets: the drawers in the freezer in the laundry shed have been labeled for each chalet

  • Anti-bacterial spray, disinfectant and bleach will be left in the property for use during your stay.

  • Our guest information has been minimised to essential information and instructions only – most is laminated for easy cleaning. A list of useful websites / social media pages is included.

  • Chalet guests – please consider other guests when accessing the laundry shed. 

  • Upon departure, please can we ask all guests to do the following to help us:

  1. Open all windows to air the property (though not if there is a strong wind and/or heavy rain!)

  2. Strip beds and place used linen and towels in the laundry bag provided

  3. Make sure all cutlery, crockery and other kitchen items have been thoroughly washed, dried and put away

  4. Empty all bins, secure bags and place in the waste bins outside the accommodation

  • If any maintenance is required during your stay, we will attend as soon as possible.

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