Coronavirus Update

2022 (updated 29/04/2022)

Like the rest of the country, we sometimes have a few cases of Covid-19 on the islands.

Please read the latest information from the Council of the Isles of Scilly in response to questions about visiting Scilly:

https://scilly.gov.uk/community-safety/coronavirus-covid-19-information-and-advice/visiting-isles-scilly-during

This page will be updated regularly.

Click here for more information from Visit Isles of Scilly. This page also has links to useful information from the Council (as above), Isles of Scilly Travel, Penzance Helicopters and Tresco.

 

  • Please consider our island community and fellow guests if you or a member of your household have symptoms of Covid-19.

       

      Please remember Scilly is an isolated location. We have excellent, but limited medical services and our nearest major hospital is in Truro.

  • IMPORTANT: In the event that a member of your party falls ill with suspected symptoms of Covid-19 during your stay, please let us know as soon as possible. 

  • If for any reason you are unable to travel home and need to self isolate in your holiday accommodation on Bryher, then you will be liable for the extra accommodation costs if that period of self isolation takes you beyond the end of your original booking. This will most likely require us to cancel following bookings. Please ensure that you have comprehensive travel insurance to assist with these costs.

  • If you are a guest whose trip is sadly cancelled in this way, we sympathise with your disappointment but trust that you understand the need for us to do so in these exceptional circumstances. We will make a full refund of any payments made for accommodation, but regrettably, we will not be able to refund any other costs such as flights, parking or ferries. 

  • Of course, if you have severe symptoms, our excellent local NHS services will provide care and support as usual. The most serious cases will be flown out to a mainland hospital.

  • Please review your travel insurance arrangements prior to travelling. Covid is now a known illness and there is cover available.

  • IOS Travel and Penzance Heliport have their own protocols in place. Face coverings continue to be compulsory on Skybus and Penzance Helicopters (customers must provide their own). Please also allow extra time for embarking and disembarking. Please see www.islesofscilly-travel.co.uk/covid-19/and click on either the Scillonian or Skybus tabs for more information. Penzance Helicopters will provide more information to you if you have booked to travel with them. www.penzancehelicopters.co.uk

  • All the cottages and chalets water systems have been flushed through and showerheads disinfected to remove the risk of infection from Legionella. The hot water is set to 60 degrees to kill legionella bacteria – please take care while using the hot water, especially with young children.

  • Bryher Shop is open 9am - 5.30pm Monday - Saturday. Face masks are optional, but please sanitise your hands on entry. The latest information is available on the shop website, www.bryhershop.co.uk and on their social media pages (Instagram @bryhershop and Facebook @BryherShop).

  • Island Fish offers takeaway twice a week (grilled lobster on Monday evening and paella on Thursday evening). Their shop is open 6 days a week. www.islandfish.co.uk

  • Olivia’s Kitchen is open 9am - 4.30pm ish every day, with lots of new outdoor seating, as well as eat in evening meals on Wednesdays and Sundays. www.facebook.com/OliviasKitchenBryher

  • Fraggle Rock are open with lots of outside eating space. Inside tables are limited, please do book in advance for evenings. www.bryher.co/fraggle-rock

  • Hillside Farm stall is open as usual, plus their new Scilly Chilli stall.

  • The Fudge Stall is open www.veronicafarmfudge.co.uk

  • Hell Bay Hotel is open to both residents and non-residents.

  • The Crab Shack will be open May - September 2022.

  • More information on Bryher’s food outlets will be in your accommodation. Booking in advance, especially for evenings, is essential.

  • The MUGA / Tennis Court will be open. Phone or email Hell Bay to book (01720 422947 / contactus@hellbay.co.uk).

  • Hut 62 will be open for boat hire etc. www.hut62.co.uk

  • Tresco Boats will be operating as usual. www.tresco.co.uk/arriving/tresco-boats

  • Please pay the balance for your holiday by BACS the week before the start of your holiday.

  • Please do keep up to date with the latest Government guidelines for travel/holidays: https://www.gov.uk/guidance/covid-19-coronavirus-restrictions-what-you-can-and-cannot-do

  • We will meet you when you arrive as usual.

  • One person from each party will be needed to help with the human chain to unload luggage. PLEASE ENSURE LUGGAGE IS CLEARLY LABELLED AND MARKED WITH THE NAME OF YOUR ACCOMMODATION TO HELP REDUCE EXCESS HANDLING. There will be hand sanitiser at Bar and Quay to use after the luggage has been unloaded. People may be wearing masks while in the luggage chain.

  • I am sorry, but we are unable to offer lifts to the accommodation. We will transport your luggage to and from the accommodation on arrival and departure; the Land Rover will be regularly sanitised. 

  • Hand sanitiser will be available in each cottage/chalet, as well as antibacterial hand soap at each sink, including the kitchen. The hand sanitiser will be for use only in the accommodation – please do not remove it. Please bring your own supplies for travelling and for when you are out and about during your stay.

  • Please approach your own GP for routine healthcare issues while on holiday; to reduce the amount of face to face contact within GP practices.

  • All GP practices within England are now able to offer video and telephone consultations for their patients and send prescriptions electronically to a local pharmacy.

  • People who develop a new health problem while on holiday are welcome to register as a temporary patient; please contact St Mary’s Health Centre on 01720 422628 initially.

  • Please also bring extra supplies of any medication you may need, to reduce the need for pharmacy visits. 

  • Non-essential items such as books, DVDs, games, magazines, jigsaw puzzles, buckets and spades etc have all been removed from each cottage/chalet. You may want to bring your own favourites.

  • Blankets have also been removed from the bedrooms – these are available on request.

  • Excess cushions have been removed from the beds and sofas.

  • As usual the cottage/chalet will be cleaned thoroughly before your arrival, with extra measures including:

  1. Steam cleaning where appropriate

  2. All high touch points (surfaces, cupboard handles, light switches, door handles, sockets, remote controls, banisters etc) will be disinfected at each changeover

  3. Bathrooms will be fully disinfected

  4. Keys and external handles will be disinfected at each changeover

  5. All bedding, towels and cleaning cloths etc will be laundered at 60 degrees or above (all done personally by Amy), and tumble dried

  6. Tea, coffee and sugar are now in individual packs and we will leave 2 per person in the cottage/chalet to reduce waste

  7. Chalets: one beach towel per person will be left in each chalet, rather than in the communal laundry shed

  8. Chalets: the drawers in the freezer in the laundry shed have been labeled for each chalet

  • In addition to our usual cleaning products, we are using Clean Pro+ Antiviral Cleaner & Disinfectant H44 (BS EN 1276, 13697 & 14476) and Selgiene Ultra T066 Virucidal Spray (BS EN 1276 & 14476).

  • Anti-bacterial spray, disinfectant and bleach will be left in the property for use during your stay.

  • Our guest information has been minimised to essential information and instructions only – most is laminated for easy cleaning. A list of useful websites / social media pages is included.

  • Chalet guests – please consider social distancing and other guests when accessing the laundry shed. Please only one person at a time in the laundry shed. Anti viral spray, wipes and hand sanistiser will be provided for your use.

  • Glenhope and Glenhope High guests – please consider social distancing and other guests when in the garden / accessing the waste bins.

  • Upon departure, please can we ask all guests to do the following to help us:

  1. Open all windows to air the property (though not if there is a strong wind and/or heavy rain!)

  2. Strip beds and place used linen and towels in the laundry bag provided

  3. Make sure all cutlery, crockery and other kitchen items have been thoroughly washed, dried and put away

  4. Dispose of all used food items

  5. Empty all bins, secure bags and place in the waste bins outside the accommodation

  • If any maintenance is required during your stay, we will attend as soon as possible.

  • Please let us know if you become unwell in the week after your departure.